Return and Replacement Policy
At Doctor Server, we are committed to providing authentic, high-quality digital products. Due to the nature of these products, all sales are final, and orders cannot be canceled or refunded after purchase, except in the specific cases outlined below under strict conditions.
---
# Cases Eligible for Replacement or Compensation Only
Customers are eligible for a product replacement or financial compensation only in the following cases, subject to the store management's discretion:
1. If the product is defective, unusable, or the activation key/subscription fails before its full duration expires:**
- The product will be replaced with an alternative. If no alternative is available, the customer will be compensated for the remaining value of the subscription, after deducting payment gateway fees.
- The customer must notify us within **24 hours** of receiving the order, providing clear evidence (e.g., photos or videos).
2. If the customer receives a product or service different from what was ordered and paid for:**
- The correct product will be provided as a replacement. Refunds are not available in this case.
---
# Cases Where Returns or Replacements Are Not Accepted
- The product functions correctly but the customer discovers it is incompatible with their device or system.
- The product or subscription has been used or activated, with no technical evidence of a defect.
- The customer purchased the product by mistake or no longer needs it.
- Delays in receiving the product due to the service provider, the customer’s email, or technical issues beyond the store’s control.
- The activation key or subscription was previously activated by the customer, even if unused.
---
# Procedure for Requesting Replacement or Compensation
1. The customer must contact us via email or WhatsApp, providing:
- A clear description of the issue.
- Photos or videos demonstrating the defect.
- Any additional information supporting the request.
2. The request will be reviewed within **72 business hours**, after which:
- If a defect is confirmed, the product will be replaced, or the customer will be compensated if no alternative is available.
- If no defect is confirmed, the request will be rejected outright.
3. Customers are not entitled to claim additional compensation or exceptions beyond those outlined in this policy.
---
# Compensation Procedure in Case of Unavailable Replacement
- If a replacement for a defective product cannot be provided, the customer will be compensated for the remaining value of the subscription, calculated as follows:
**(Product price ÷ Subscription duration in days) × Remaining days** – deduction of payment gateway fees.
- The compensation will be transferred to the original payment method within **72 business hours** after approval.
---
# Disclaimer and Delays in Refunds
- Once compensation is approved, the amount is transferred immediately. However, some banks may take up to **30 days** to process the transaction.
- The store is not responsible for delays in refunds caused by banks or electronic payment companies.
- The store is not liable for issues related to the customer’s inability to receive emails or delays caused by their email provider or service provider.
---
# Delivery Time and Delayed Orders
- Products are delivered within a maximum of **24 hours** after payment completion. Services are delivered within a short timeframe depending on the service type.
- If the product is not received, the customer must check their email (including spam/junk folders) and contact support if the product is not found.
---
# Frequently Asked Questions
**Can I cancel my order after placing it?
No, orders cannot be canceled after the purchase is completed, even if the product has not been received yet.
**I entered an incorrect email address. Can it be changed?
If an incorrect email address is provided, the customer is responsible, and no compensation will be provided for products sent to the incorrect email.
**Can I get a refund if the product doesn’t work on my device?
No, customers must verify the product’s compatibility with their device before purchasing.
**Are there fees for replacement or compensation?
- Replacement is free if the product is defective.
- For financial compensation, payment gateway fees are deducted from the refunded amount.
---
# Important Note
- This policy is final and non-negotiable. Purchasing from the store constitutes full agreement to its terms.
- The store management reserves the right to amend this policy at any time without prior notice. It is the customer’s responsibility to review it periodically.
- The store is not liable for any losses or damages resulting from the customer’s misuse of the product.
---
# For Assistance, Please Contact Us Via:
- Email: [email protected]
- WhatsApp: +966540280538
